Friendly Trust

Careers:
Duty Officer

Join Us

Cardiff
(primarily office-based)
£26,620 – £28,983 per annum

Help us make a difference every day

The Friendly Trust is looking for an organised, professional and approachable Duty Officer to join our team. This is an exciting opportunity to play a vital role in supporting both our frontline service delivery and office operations, helping ensure people with learning disabilities and their families receive a responsive and high-quality service.

About us

The Friendly Trust is a Wales-based charity providing specialist information, advice and financial administration services to people with learning disabilities, vulnerable adults and their families. We are committed to promoting independence, protecting rights and supporting people to live the life they choose.

About the role

As Duty Officer, you will lead our office duty function, acting as the first point of contact for callers, visitors and day-to-day enquiries. You will also support a Trust Officer with a caseload of Service Users requiring lower levels of support, helping with financial monitoring, administrative casework and record keeping.

Key responsibilities include:

  • Managing incoming telephone calls, enquiries and visitors.
  • Coordinating and maintaining the Office Duty diary.
  • Recording and updating information using CasparGov and internal systems.
  • Monitoring planned and ad hoc cash collections and carrying out cash tin checks.
  • Supporting Service Users through routine financial administration and budgeting tasks.
  • Maintaining accurate records and case information.
  • Assisting with reporting, documentation and operational administration.
  • Working collaboratively with colleagues to provide a high-quality and responsive service.

About You

We’re looking for someone who:

  • Has excellent communication, customer service and interpersonal skills.
  • Is highly organised and able to manage competing priorities.
  • Has proven administrative experience and strong attention to detail.
  • Is confident using Microsoft 365 and electronic record systems.
  • Can work independently while contributing positively to a team.
  • Demonstrates empathy and sensitivity when working with vulnerable people.
  • Shares The Friendly Trust’s commitment to equality, inclusion and person-centred support.

 

Experience within the charity, voluntary, health or social care sectors would be an advantage, as would knowledge of financial administration or case management systems.

What We Offer

  • A supportive and values-driven working environment
  • Opportunities for learning and professional development
  • Meaningful work that makes a genuine difference to people’s lives
  • The opportunity to work alongside a dedicated and passionate team

How To Apply

Please send your CV and a supporting statement explaining how you meet the person specification (which can be downloaded here) to:

recruitment@friendlytrust.org.uk

Closing date: 9:00am, Monday 17th August 2026

Interviews: Week commencing 24th August 2026

Our Commitment

The Friendly Trust is committed to equality, diversity, and inclusion and welcomes applications from people of all backgrounds. We are also committed to safeguarding and safer recruitment practices.

All appointments are subject to satisfactory references and an Enhanced DBS check.