Service User Stories

Read about how much our support means to the people who matter most…

Brett

Brett came to us back in February 2010 after struggling to pay his bills, Brett agreed for the Friendly trust to help him manage his money. Brett was behind with his rent and was struggling to manage his money appropriately, usually spending all of his benefits in just a few days and being left with no money for the rest of the month, after agreeing a repayment amount we were able to clear his debt and help him move into his own flat, we continue to support Brett on a weekly basis offering advice and support around the management of his finances.

Before the Friendly trust I really struggled to manage my money and pay my bills, this affected my health as I was constantly worrying about money. Thanks to the Friendly trust I can now pay my bills and have money left to buy food and clothes, they have helped me to budget my money so I can save for a rainy day, I no longer have to worry about paying my rent or utility bills and can even afford to have a dog which is really important for me as he is my only companion

Brett's Dog

Brett now looks forward to opening his own bank account and saving to move to a new property which will enable him to be nearer local amenities and continue to develop hi budgeting skills in order for him to be more financially independent.

Dawn

I was on my own and I needed someone to help me with my money and to help me find a new home. The Friendly Trust was very supportive and they helped me out a lot. I am also involved with Cardiff People First. Cardiff People First stand up for disabled people’s rights and campaign to change attitudes, get better services and enjoy more opportunities. I really enjoy going to group meetings with Cardiff People First and the Friendly Trust as it gives me the opportunity to meet new people and see my friends.

Dawn

Shan

I was living in unsuitable accommodation with my daughter. There were lots of professional and non-professional people who came to the flat who I did not know and it was confusing as I wasn’t sure who everyone was. I felt like none of the professionals were listening to me and did not explain things properly to me. I have been supported by the Friendly Trust for seven years and it is the first time I have felt listened too. They have helped me to move to a lovely home, manage my money as sometimes I find this difficult and understand letters. This makes me feel less stressed and I am now happy thanks to the Friendly Trust. I really enjoy going to the Friendly Trusts service users meeting as I get the opportunity to read out the minutes and reports and this has made me feel better about myself.

Shan & Molly

Alan

The Friendly Trust has worked with Alan for 8 years. He was initially referred to us as he had little support, no access to his benefits and was homeless.

Over the years his Trust Offices have supported Alan to gain financial security and maintain his home.

He visits the office weekly to collect his money and now has significant savings so he can afford to go on regular holidays to places like Jamaica.

Alan attends the Service User group and made a significant contribution to the first Friendly Trust Newsletter.

Elizabeth

A solicitor used to look after my money. Now The Friendly Trust helps me with my money. It’s much easier for me to get my money now. I have bought a new carpet, bedroom furniture and I’ve been on holiday to London to see ‘Dirty Dancing’ and visit Madame Tussaud’s. It was great.

Elizabeth

Her flat looks fab now, almost done and Elizabeth loves it, got to say it’s wonderful to see how Elizabeth is so much happier these days. She really [is] really looking forward to her holiday in Euro Disney this June… You have really made a difference in Elizabeth’ life [for] which I’m sure she very grateful.

Elizabeth's support worker

Olive

I am so glad The Friendly Trust are looking after my money – thank you

Olive

The Friendly Trust is managing Olive’s pension and we are in the process of applying to the Court of Protection so that she can benefit from her savings. She wants to buy a new TV for her bedroom and some new winter clothes.

Gloria

The Friendly Trust has worked with Gloria to help her organise her finances so that all her bills are paid and she can access her shopping and spending money from her own bank account.

They sort out my benefits and pay my bills. They help me save up for things and keep my money safe. I saved up to have my flat decorated and get new furniture. I also went to buy new clothes.